Patient Resources
Everything you need — before your test, during your visit, and after your results.
What do you need today?
Everything a patient needs, in one place.
Find a Test
Search our complete test directory by name, condition, or body system.
Health Packages
Comprehensive panels designed for annual checkups, women's health, and more.
Frequently Asked
Answers to common questions about tests, reports, visits, and our lab.
Visit Us
Find our location, timings, and contact details for bookings and queries.
Sample Collection Guides
Click any card to learn how to prepare and what to expect — for every type of sample we collect.
General Preparation
Key reminders that apply to all tests before you visit us.
Blood Sample
What to expect during blood collection and how to care for yourself after.
Children's Collection
Extra care and comfort measures for babies and young patients.
Urine Sample
Step-by-step instructions for a clean, accurate midstream urine collection.
Throat / Nasal Swab
Quick procedure for molecular and infectious disease testing.
When Recollection Is Needed
Why a sample may occasionally need to be collected again.
Factors Affecting Results
Things that can influence your test results — and how to avoid them.
Reports & Turnaround
How and when your reports are shared, and what to expect.
Your Privacy
How we protect your personal and medical information.
Safety & Hygiene
The infection control and hygiene standards we maintain for every patient.
Feedback & Support
We're always here to assist you with questions or concerns.
General Preparation
Following a few simple instructions helps ensure accurate test results.
- Drink enough water unless your doctor has advised otherwise.
- Avoid heavy exercise before testing.
- Avoid alcohol before your test.
- Inform us about any medicines you are taking.
- Tell us about any existing medical conditions.
- Inform us if you are pregnant, if applicable.
- Follow fasting instructions carefully if advised by your doctor.
Blood Sample Collection
A quick, routine procedure performed by trained professionals using sterile, single-use equipment.
- Your name and details will be confirmed before collection begins.
- The skin will be cleaned before drawing blood.
- A small needle will be used to collect the sample.
- Only the required amount of blood will be taken.
- Press gently on the collection site for 2–3 minutes.
- Keep the bandage on for a short time after collection.
- Avoid lifting heavy items immediately after.
- Inform our staff if you feel dizzy or uncomfortable at any point.
Sample Collection for Children
Extra care is taken while collecting samples from babies and children.
- Our trained staff use the gentlest possible techniques for young patients.
- Parents or guardians may stay with the child during the procedure to provide comfort and reassurance.
- We proceed only at a pace the child is comfortable with.
Urine Sample Collection
For accurate results, please follow these instructions carefully.
- Use only the sterile container provided by the laboratory.
- Clean the urine area properly before collection.
- Pass the first portion of urine into the toilet.
- Collect the middle portion of urine in the container.
- Close the lid tightly after collection.
Throat / Nasal Swab
Some tests require a throat or nasal swab for sample collection.
- The procedure takes only a few seconds.
- Mild irritation or temporary watering of the eyes may occur — this is normal.
- Samples are safely stored and transported under controlled conditions to preserve integrity.
Why Recollection May Be Needed
Occasionally a sample needs to be collected again to ensure accurate results.
- The sample leaks during transport or storage.
- The sample quantity is insufficient for the test.
- An incorrect container was used for collection.
- The sample was damaged during transport.
- Patient details on the sample do not match records.
Factors That Can Affect Results
Certain everyday factors can influence laboratory test results.
- Not following fasting instructions before the test.
- Medicines or dietary supplements you are taking.
- Alcohol consumption in the hours or days before the test.
- Dehydration at the time of sample collection.
- High stress levels or lack of adequate sleep.
- Pregnancy or hormonal changes.
- Delay in submitting the sample after collection.
Reports & Turnaround Time
Reports are released after careful review by qualified laboratory professionals.
- As printed reports collected from our centre.
- By email to your registered address.
- Through secure online access where available.
- Some urgent tests may be processed faster when required — please speak with our team.
- For privacy and safety, reports are generally not shared over phone calls.
Your Privacy Matters
Your personal and medical information is treated with the utmost confidentiality.
- All patient data is kept strictly confidential.
- IntenCiv Diagnostics follows strict privacy and quality standards to protect patient information.
- Reports and records are shared only through authorised and secure channels.
- No information is disclosed to third parties without your consent.
Safety & Hygiene
Your safety is our priority at every step of your visit.
- Clean and hygienic sample collection areas at all times.
- Safe and compliant disposal of all biomedical waste.
- Strict infection control practices followed by all staff.
- Regular sanitization of equipment and all surfaces.
- Sterile, single-use equipment for every patient.
Feedback & Support
We are always happy to assist you with any questions or concerns.
- For questions about your tests or reports, speak with our front desk team.
- For general enquiries, visit us at the centre or call us during working hours.
- For feedback — positive or constructive — we welcome your response.
Understanding Your Report
Diagnostic reports can look complex. Here's how to read them with confidence.
Reference Ranges
Every parameter in your report shows a reference range — the values considered normal for a healthy adult. Your result is compared against this range. Values outside the range are flagged, but only a doctor can interpret clinical significance.
Units of Measurement
Results are expressed in units such as mg/dL, g/L, IU/mL, or cells/μL. These indicate the concentration or count of a substance in your sample. The same test may use different units across labs — always compare within the same lab's report.
Flags & Abbreviations
H = High, L = Low, * = Critical value requiring immediate medical attention. Common abbreviations: CBC (Complete Blood Count), ESR (Erythrocyte Sedimentation Rate), HbA1c (Glycated Haemoglobin), TSH (Thyroid Stimulating Hormone).
Common Parameters
A handy reference for frequently tested health markers and their typical ranges.
| Parameter | Normal Range | Unit | Status Guide |
|---|---|---|---|
| Haemoglobin (Male) | 13.5 – 17.5 | g/dL | Normal |
| Haemoglobin (Female) | 12.0 – 15.5 | g/dL | Normal |
| WBC Count | 4,500 – 11,000 | cells/μL | Normal |
| Platelet Count | 1,50,000 – 4,00,000 | /μL | Normal |
| Haematocrit (Male) | 41 – 53 | % | Normal |
| ESR (Male) | 0 – 15 | mm/hr | Monitor |
| Parameter | Normal Range | Unit | Status Guide |
|---|---|---|---|
| Fasting Blood Glucose | 70 – 100 | mg/dL | Normal |
| Post-Prandial Glucose | < 140 | mg/dL | Normal |
| HbA1c | < 5.7 | % | Normal |
| Total Cholesterol | < 200 | mg/dL | Normal |
| LDL Cholesterol | < 100 | mg/dL | Monitor |
| Triglycerides | < 150 | mg/dL | Monitor |
| Serum Creatinine | 0.6 – 1.2 | mg/dL | Normal |
| Parameter | Normal Range | Unit | Status Guide |
|---|---|---|---|
| TSH | 0.4 – 4.0 | mIU/L | Normal |
| Free T3 (fT3) | 2.3 – 4.2 | pg/mL | Normal |
| Free T4 (fT4) | 0.8 – 1.8 | ng/dL | Normal |
| Anti-TPO Antibodies | < 35 | IU/mL | Monitor |
| Parameter | Normal Range | Unit | Status Guide |
|---|---|---|---|
| Vitamin D (25-OH) | 30 – 100 | ng/mL | Often Low in India |
| Vitamin B12 | 200 – 900 | pg/mL | Monitor |
| Serum Iron | 60 – 170 | μg/dL | Normal |
| Ferritin (Female) | 12 – 150 | ng/mL | Monitor |
| Folate | 3 – 17 | ng/mL | Normal |
* Reference ranges shown are standard adult values. Your report's ranges may vary slightly. Always consult your physician for clinical interpretation.
Everyday Wellness Tips
Small daily habits that make a measurable difference to your diagnostic results.
Hydrate Daily
Drink 2.5–3 litres of water per day. Dehydration concentrates blood markers and can falsely elevate creatinine and haemoglobin values.
Morning Sunlight
15–20 minutes of direct sunlight before 10 AM helps your body synthesise Vitamin D — one of the most commonly deficient parameters in India.
Iron-Rich Local Foods
Methi (fenugreek), spinach, rajma, and sesame seeds are excellent local sources of iron. Pair with Vitamin C foods like amla or lemon to improve absorption.
Walk After Meals
A 10–15 minute walk after lunch and dinner significantly improves post-prandial glucose levels and supports healthy lipid profiles over time.
Sleep Quality
Poor sleep elevates cortisol and blood glucose. Consistent 7–8 hours of sleep improves thyroid function, hormone balance, and immune markers.
Manage Stress
Chronic stress raises CRP (C-Reactive Protein) and cortisol. Even 10 minutes of pranayama or meditation daily can show measurable improvements in inflammatory markers.
Ready for your next checkup?
Book a test today or speak with our team to find the right panel for your health goals.

