Got questions? We have answers.

Follow the instructions for your specific test. Some require fasting for 8–12 hours, while others need no preparation at all. Our staff will inform you in advance — just ask when you book.

Please inform our staff about all medications you are currently taking. Some medicines can affect test results. Our doctors will advise if any need to be temporarily paused before collection.

The actual blood draw is quick — usually just 2 to 5 minutes, depending on the type and number of tests. You can carry on with your day almost immediately after.

Yes! We offer doorstep sample collection for your convenience. Book a home visit via our helpline, website, or mobile app — at a time that suits you best.

Absolutely. We offer flexible home visit timings, including early morning slots from 6:30 AM — ideal for fasting tests so you can eat soon after.

Yes. We have trained female phlebotomists available for patients who prefer them, ensuring comfort and privacy throughout the process.

Our staff are trained in child-friendly techniques to make the experience as gentle and stress-free as possible. Parents are guided on keeping their child calm, and we work quickly to minimise discomfort.

Every sample is barcoded and tracked from collection to reporting. This chain-of-custody system minimises the risk of errors or mix-ups at every stage.

We follow strict NABL-compliant quality systems and use advanced diagnostic technology. Internal quality checks run at every step — from collection through to reporting.

All labs maintain rigorous hygiene protocols, biosafety standards, and sterilised equipment. We use single-use consumables wherever applicable to protect patients and staff alike.

Yes — beyond routine tests we provide molecular testing, ID-NAT for blood safety, cancer marker panels, and infectious disease diagnostics for both clinical and preventive needs.

Most standard reports are ready within 24 hours. Specialised tests may take a little longer. You will be told the exact turnaround time at the time of booking.

For time-sensitive cases, we offer express/priority reporting on select tests. Mention your urgency at booking and our team will do their best to accommodate you.

Reports are delivered via email, WhatsApp, our online patient portal, or direct pickup from the lab — whichever is most convenient. Just let us know your preference at booking.

Yes. Our doctors are available for report explanation and post-test counselling, especially for critical findings. You are never left to interpret numbers alone.

Absolutely. We follow strict data privacy protocols. Only you or persons you have authorised can access your reports. Your health data is never shared with any third party without your consent.

Our lab is open 7:00 AM to 9:00 PM, seven days a week. Home collection starts even earlier, from 6:30 AM — perfect for getting your fasting sample done before breakfast.

Yes — we offer preventive health check-up packages for men, women, senior citizens, and children, each tailored to age-appropriate health needs and lifestyle factors.

Yes — under our Inten-She division, we offer exclusive packages for different life stages: reproductive health, hormonal balance, bone health, thyroid, and more.

Booking is simple. Book online via our website, call our helpline, or simply walk into your nearest IntenCiv centre. Home collection can also be scheduled at your preferred time.