Privacy Policy
Last updated: May 2026
IntenCiv Diagnostics ("we", "our", or "us") operates the website http://intenciv.in. We are committed to protecting your personal information and your right to privacy. As a diagnostic laboratory, we handle sensitive health-related data and hold ourselves to the highest standards of confidentiality and data protection.
This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.
Who We Are
Our website address is: http://intenciv.in
IntenCiv Diagnostics is a medical diagnostic laboratory based in India, providing pathology, radiology, and related diagnostic services to patients and healthcare providers.
Patient Information & Confidentiality
As a diagnostic company, the confidentiality of patient information is of paramount importance to us. We are committed to maintaining the privacy and security of all patient data in accordance with applicable laws and ethical standards governing healthcare in India.
What patient data we collect
When you book a test, upload a prescription, or interact with our services, we may collect:
- Full name, date of birth, and gender
- Contact information (phone number, email address, home or collection address)
- Referring physician details
- Test requisition information and clinical history provided at the time of booking
- Diagnostic reports and laboratory results
- Payment information (processed securely; we do not store card details)
How we use patient data
Patient data is used strictly for the following purposes:
- Processing your diagnostic test request and delivering your reports
- Communicating your results to you and, where applicable, your referring physician
- Maintaining accurate laboratory records as required by regulatory and accreditation bodies (including NABL and ISO 15189 requirements)
- Sending appointment reminders and service-related communications
- Improving the quality and safety of our diagnostic services
Confidentiality of diagnostic reports
Your diagnostic reports are strictly confidential. They are shared only with:
- You, the patient (via secure digital delivery or in person)
- Your referring or treating physician, where you have indicated this at the time of booking
- Authorized personnel within IntenCiv Diagnostics who are directly involved in processing or reviewing your test
- Regulatory or legal authorities, only where required by law
We do not sell, rent, or share patient health information with any third party for marketing, commercial, or any other non-clinical purpose.
Data retention for patient records
Patient records, including test results and reports, are retained for a minimum period as required by Indian medical and laboratory regulations. After this period, data is securely archived or destroyed in accordance with our data retention policy.
Your rights as a patient
- You have the right to access your own diagnostic records at any time.
- You may request corrections to inaccurate personal information we hold about you.
- You may request deletion of non-clinical personal data (such as contact details) subject to our legal and regulatory retention obligations.
- To exercise any of these rights, please contact us at the details provided below.
Website Visitors
Information collected automatically
When you visit our website, our servers may automatically log standard technical information such as your IP address, browser type and version, pages visited, and the time and date of your visit. This information is used solely for website security, performance monitoring, and to understand general visitor behaviour. It is not used to identify individual users.
Contact forms and enquiries
If you submit an enquiry or test booking request through our website, we collect the name, email address, phone number, and any other information you voluntarily provide. This information is used only to respond to your request and is not shared with third parties for marketing purposes.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies we may use include:
- Essential cookies: Required for the website to function correctly (e.g. session management).
- Analytics cookies: Help us understand how visitors interact with our website in aggregate. We use this to improve content and usability. No personally identifiable information is collected through analytics cookies.
- Preference cookies: Remember your settings and choices on return visits.
You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.
Embedded Content from Other Websites
Some pages on our site may include embedded content such as videos or maps from third-party platforms (e.g. YouTube, Google Maps). Embedded content behaves as if you had visited those external websites directly. Those websites may collect data about you, use cookies, and monitor your interaction with the embedded content, subject to their own privacy policies.
Third-Party Services
We may use trusted third-party service providers to support our operations (for example, SMS/email delivery for reports, or payment gateways for online bookings). These providers are contractually bound to handle your data securely and only for the specific purpose for which they are engaged. They are not permitted to use your data for their own purposes.
Data Security
We implement appropriate technical and organisational security measures to protect your personal and medical information against unauthorised access, loss, alteration, or disclosure. Our digital systems are protected by access controls, encryption in transit, and regular security reviews. Our staff are bound by confidentiality obligations.
While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us immediately.
Children's Privacy
Diagnostic services are often requested for minors by a parent or legal guardian. In such cases, personal and health data relating to the minor is treated with the same (or greater) level of confidentiality as adult patient data. We do not knowingly collect personal information directly from individuals under 18 without parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, the updated date at the top of this page will be revised. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or medical information, please contact us:
IntenCiv Diagnostics
Website: http://intenciv.in
Email: contact@intenciv.in
Phone:7399000299
Registered Address: 1B328, K.B.H.B., Jodhpur (Rajasthan) - 324005
We will respond to all privacy-related enquiries within a reasonable time and in accordance with applicable law.
